We’d love to hear from you! Whether you’ve got a question or just want to share your thoughts, drop us a message through the contact form. We’re always here to chat about all things scent!
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No, we currently only ship within the United Kingdom. This allows us to ensure fast and reliable delivery for all our customers.
Orders are typically delivered within 3-5 working days depending on the method of shipping you chose at the checkout. You will receive a confirmation email with tracking information once your order has been shipped.
We offer a 30-day return policy for unused and unopened products. Please contact our customer service team for assistance with returns or exchanges.
We accept returns of opened products within 14 days of receiving the product, provided no more than 5% of the product has been used. However, original packaging and proof of purchase must be provided.
Please visit our Refund and Returns Policy page for more details.
Yes! We offer returns or exchanges within 14 days of receiving the product, provided no more than 5% of the product has been used. However, original packaging and proof of purchase will be required.
If your order arrives damaged or incorrect, please contact us within 48 hours. Simply provide clear photos of the issue, and our customer service team will promptly assist you with a replacement or a solution to resolve the matter efficiently. We strive to ensure you’re completely satisfied with your purchase!
You can reach our customer service team via email at info@aloudscents.com or through our contact form on the website. We’re here to help with any questions or concerns!
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal for secure and hassle-free checkout. Your payment information is encrypted and protected for your safety.
Please visit our Payment Policy page for more details.
Yes! All our perfumes and diffusers are cruelty-free and made without animal-derived ingredients. We’re committed to ethical practices and sustainability in every step of our production process.
Our Diffuser Oils work with most electric diffusers and aroma lamps. Always check your device’s instructions to ensure compatibility with oil-based fragrances. Avoid using in waterless or high-heat diffusers unless specified.
Full instructions are included on the product packaging. Generally, insert the reeds into the oil bottle and flip them periodically to refresh the scent.
While our oils are non-toxic and crafted with premium ingredients, we recommend placing diffusers out of reach of children/pets and following your device’s safety guidelines.
A 10ml bottle lasts approximately 4-6 weeks, depending on your device’s capacity, usage frequency, and room size. Most electric diffusers require 5-10 drops of oil per use.
No. Our diffuser oils are specifically designed for electric diffusers or aroma lamps. For reed diffusers, we recommend using our pre-mixed ready-to-use reed diffuser sets.
Store in a cool, dark place with the lid tightly sealed. Avoid exposure to heat or direct sunlight to preserve the oil’s potency.
Yes, our perfumes are made using a blend of natural oil and other high-quality ingredients to ensure an authentic and long-lasting fragrance experience.
Our perfumes are highly concentrated and long-lasting, typically lasting between 8 to 12 hours, depending on your skin type and application. However, our customers have reported our scents to last longer than this.
To prolong your fragrance’s longevity:
Yes, perfumes can expire. On average, a fragrance can last between 3 to 5 years. Signs of expiration include changes in scent, color, or consistency. Proper storage can extend the lifespan of your perfume.
Absolutely! Our perfumes complement all genders. Our collection includes unisex, masculine, and feminine scents to suit every preference.
