Terms and Conditions
Effective Date: 1st January 2025
Welcome to Al Oud Scents! These Terms and Conditions govern your use of our website, accessible at www.aloudscents.com, and your relationship with Aloud Scents (“we,” “us,” or “our”). By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our website.
1. Website Use
1.1 You must be at least 18 years old to use our website or make a purchase. By using our website, you confirm that you meet this requirement.
1.2 You agree not to use our website for any unlawful purpose or in any way that may harm, disrupt, or impair the functionality of the website.
1.3 We reserve the right to restrict or terminate your access to our website at any time without notice if you breach these Terms and Conditions.
2. Products and Services
2.1 All products listed on our website are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
2.2 We make every effort to display product descriptions, prices, and images accurately. However, we cannot guarantee that all details are error-free. If a product is listed incorrectly, we reserve the right to cancel or refuse orders.
2.3 Prices are subject to change without notice. The price applicable to your order will be the price displayed at the time of purchase.
3. Orders and Payments
3.1 By placing an order, you agree to provide accurate and complete information, including your name, shipping address, and payment details.
3.2 All orders are subject to acceptance by us. We reserve the right to refuse any order at our discretion.
3.3 Payments must be made in full at the time of purchase. We accept all major cards that are accepted by Stripe or PayPal.
3.4 If your payment is declined or your order is cancelled, we will notify you promptly.
4. Shipping and Delivery
4.1 We ship to the UK only. Shipping fees and estimated delivery times will be displayed at checkout.
4.2 Delivery times are approximate and may vary due to factors beyond our control. We are not responsible for delays caused by shipping carriers or customs.
4.3 Risk of loss or damage to products passes to you upon delivery. If your order is damaged or lost in transit, please contact us immediately.
5. Returns and Refunds
5.1 We accept returns for unused and unopened products within 28 days of delivery. To request a return, contact us at returns@aloudscents.com. For more details please visit our Returns and Refund Policy page.
5.2 Refunds will be issued to the original payment method once the returned items are received and inspected. Shipping fees are non-refundable unless the return is due to our error.
5.3 We do not accept returns for personalised or customised products unless they are defective.
6. Intellectual Property
6.1 All content on our website, including text, images, logos, and graphics, is the property of Al Oud Scents or its licensors and is protected by copyright, trademark, and other intellectual property laws.
6.2 You may not reproduce, distribute, or use any content from our website without our prior written permission.
7. Limitation of Liability
7.1 We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
7.2 Our total liability to you for any claims related to your use of our website or purchase of products is limited to the amount paid for the relevant products.
8. User Accounts
8.1 If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorised use of your account.
8.2 We are not responsible for any loss or damage resulting from unauthorised access to your account.
9. Privacy
9.1 Your use of our website is subject to our Privacy Policy, which is available at our Privacy Page
10. Governing Law and Disputes
10.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
10.2 Any disputes arising from these Terms and Conditions or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
11.1 We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. By continuing to use our website, you agree to the updated Terms.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at info@aloudscents.com
Thank you for visiting Al Oud Scents. We appreciate your business!