Privacy Policy

Effective Date: 1st January 2025

This Privacy Policy describes the policies of Al Oud Scents Limited, United Kingdom of Great Britain and Northern Ireland (the), on the collection, use and disclosure of your information that we collect when you use our website ( www.aloudscents.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details when you place an order or create an account.
  • Non-Personal Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
  • Communication Data: Details you provide when contacting us, including customer service queries and email correspondence.
  • Marketing Preferences: Information about your preferences for receiving marketing communications.

2. Lawful Bases for Processing (GDPR)

We process your personal information based on the following lawful bases:

  • Contractual Necessity: To process your orders and provide services.
  • Consent: When you opt in to marketing communications or agree to our use of cookies.
  • Legitimate Interests: To improve our services, prevent fraud, and protect our business.
  • Legal Obligations: To comply with applicable laws and regulations.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including payment processing and delivery.
  • Communicate with you regarding your orders, account, and promotional offers (if opted in).
  • Improve our website, services, and overall customer experience.
  • Detect and prevent fraud or unauthorised access.
  • Comply with legal and regulatory obligations.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third parties to facilitate our operations, including:

  • Payment Processors: To securely handle transactions (e.g., Stripe, PayPal).
  • Delivery Companies: To ship your orders (e.g., Royal Mail, DHL).
  • Analytics Providers: To understand website usage and improve performance (e.g., Google Analytics).
  • Advertising Partners: To provide tailored marketing communications.
  • Legal Authorities: If required by law.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to:

  • Remember your preferences and shopping cart items.
  • Analyse website traffic and usage patterns.
  • Provide targeted advertising based on your interests.

You can manage your cookie preferences through our cookie consent tool or your browser settings. Please note that disabling cookies may impact the functionality of our website. For more details, refer to our Cookies Policy page.

6. Your Rights (GDPR)

You have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Request corrections to your personal data.
  • Erasure: Request deletion of your personal data, subject to legal obligations.
  • Restriction: Request limitation of data processing under certain circumstances.
  • Portability: Request transfer of your data to another service provider.
  • Withdraw Consent: Withdraw your consent for marketing communications or cookies.

To exercise your rights, please contact us at info@aloudscents.com.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. These measures include encryption, firewalls, and secure payment gateways. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Retention of Data

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example, we retain order records for tax and accounting purposes for up to 6 years.

9. Children’s Data

Our website is not intended for use by individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it immediately.

10. International Data Transfers

If your information is transferred outside your country (e.g., from the UK/EU to another country), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at info@aloudscents.com

Thank you for trusting Al Oud Scents with your personal information.